We Offer FREE Shipping Worldwide.
Order Processing and Shipping Time (for Retail Orders)
- Order Processing Time: 1 - 3 days*
- Delivery Time: 2 - 10 business days*
We, Creamtoe B&R, work with various manufacturers and distributors across the world (including US, China, and Europe) to source quality products at great low prices that suit you. This results in most of our orders being shipped to you directly from our manufacturers, distributors, and wholesale vendors across the world. However we do ensure we can track our orders for your extra piece of mind.
Order Processing and Shipping Time (for Wholesale Bulk/Volume Orders)
- Order Processing Time: 1 - 5 business days (after the payment has cleared)
- Delivery Time: 2 - 14 days*
- Shipping Method: USPS, UPS, FedEx, DHL, depending on regions, amount and weight of items
Policy for Shipping Delay (for both Retail and Wholesale Orders)
1. Order processing and delivery may take extra time during busy Holiday season and for the orders shipped form China, during Chinese New Year holiday from Mid Jan to Mid Feb. IMPORTANT: Shipment of dust masks and replacement filter orders will be delayed for extra processing due to high demand during virus outbreaks.
2. If you need an expedited shipping(unless already indicated in product descriptions), complete your order first and then ask for a quote for additional shipping charge; we will send you an invoice. If you agree, pay the amount and all set. We will process and send your order through express shipping.
Back-Ordered, Back-logged and Out-Of-Stock Items
Usual processing time of back ordered items is 1-3 weeks** from when order is placed (plus delivery time) Our staff will kindly notify you in the event of a back ordered item. You will have options to choose from: waiting, cancelling/refund, selecting an substitute item(s).
**IMPORTANT: for high demand products such as dust masks during the situation of epidemic or pandemic virus outbreak, it might take even longer processing time. We cannot cancel orders and refund money for these kinds of products, unless we can never deliver your orders.
Discontinued/Sold Out Items
If the product you ordered happens to be sold out or discontinued, we will contact you to offer a substitute product or store credit: or, if you choose, you may cancel your original order for refund.
Billing and Shipping Info Should Match (for Wholesale Orders)
For fraud protection purposes, we require that all address information match what is on file with the credit card company. If you are shipping to an address other than your billing address, the shipping address must also be listed with your financial institution as an alternate address. This can easily be done by calling the number on your statement or the back of your credit card. It only takes a few minutes and does not affect your billing information at all.
Customs Taxes/Import Duties
Any import charges or fees are the buyer's responsibility.
Local taxes and import duties may be incurred in some countries, especially for luxury items (e.g. designer bags) and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.