Return/Refund Policy

Return/Refund Policy

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Refund Policy (for General Retail Shoppers)

NOTE:

  • All returns are refunded via STORE CREDIT and reserved for future purchase (Amount will be automatically deducted at checkout and remaining balance, if any, will be kept as store credit.).
  • If you want to return your products, please visit our return center and follow the instruction at http://returns.creamtoe.com/
  • You are responsible for return shipping cost.

 Or Follow the link in the bottom of our online store.

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QUICK SUMMARY OF OUR RETURN POLICY 
We Accept Returns Request of Unwashed, Unstained, Unworn, and Undamaged Items Within 14 Days after Delivery for Most Goods Sold at Our Store.

We ONLY Accept Return Request of the Wrong or Damaged Pre-Owned Designer Bags Within 3 Days after Delivery (We don't consider wear and minor stain due to regular use or aging as damage).

You should Send the Return Item(s) to us Within 7 Days, For All Approved Return Items.
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NOTE (IMPORTANT):

1) The Original Shipping Fee and Shipping Charges on Returns are Non-Refundable,

2) The Following Categories of Return Items are Non-Returnable:

  • JEWELRY (including earrings and all fashion jewelry)
  • SWIMWEAR
  • UNDERWEAR and UNDERGARMENTS (including Bodysuits, Socks, Leg Warmers, Stockings) 
  • INTIMATES (e.g. Lingerie, Body Stockings) and TIGHTS (Including Pantyhose, Body Shapers, Girdles)
  • BEAUTY PRODUCTS (e.g. cosmetics) and FASHION ACCESSORIES
  • HEALTH and PERSONAL CARE Items (e.g. All Hygiene, Infection, and Disease Related Items)
  • KITCHEN, BAR, AND DRINKWARE: used, for example, for making food
  • PRE-OWNED DESIGNER BAGS

3) Return Address will be Provided upon Approval of Your Return Request (*Please, Use That Address to Return the Merchandise.) 

(**NOTICE: WHOLESALE Returns are Accepted Within 24 hours AND Only Damaged or Wrong Items Will be Accepted for Refund.**)

If you want to return your products, please visit our return center and follow the instruction at http://returns.creamtoe.com/
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Refund Policy (for Retailers or Wholesale Business Members)

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All orders come with a 24 hour inspection allowance for damage or discrepancies only. After 24 hours of delivery or receipt of goods all sales become final. All offers noted as "Final Sale" or "Specials " are sold as is, no returns, refunds, or exchanges.

If you want to return your products, please visit our return center and follow the instruction at http://returns.creamtoe.com/

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Full Description of the Return/Refund Policy

Returns

Our policy lasts 14 days for all good sold at our store and 3 days for pre-owned designer bags (If 14 days or 3 days have passed since completion of delivery, unfortunately, we cannot offer you any form of refund or exchange.

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If you want to return your products within this time frame, please visit our return center and follow the instruction at http://returns.creamtoe.com/
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You are responsible for return shipping cost. Original Shipping costs are non-refundable.

Required Condition of the Item
To be eligible for a return, your item must be unused, unworn, unwashed, unstained, and undamaged items and in the same condition that you received it. It must also be in the original packaging.

Proof of Purchase
To complete your return, we require a receipt or proof of purchase such as an Order Confirmation email from us or our approval upon request.
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Non-Returnable Items:
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

The Following Categories of Return Items are Non-Returnable:

  • JEWELRY (including earrings and all fashion jewelry)
  • SWIMWEAR, UNDERWEAR, UNDERGARMENTS (including Bodysuits, Socks, Leg Warmers, Stockings)
  • INTIMATES (e.g. Lingerie, Body Stockings) and TIGHTS (Including Pantyhose, Body Shapers, Girdles)
  • BEAUTY PRODUCTS (e.g. cosmetics) and FASHION ACCESSORIES
  • HEALTH and PERSONAL CARE Items (e.g. All Hygiene, Infection, and Disease Related Items)
  • KITCHEN, BAR, AND DRINKWARE: used, for example, for making food
  • PRE-OWNED DESIGNER BAGS

Shoe Return Policy

We accept shoe returns up to 14 days after delivery of your order so long as the shoes are unworn, show no signs of wear, and bad odor and are returned in their original packaging.

Additional non-returnable items:
Gift cards & eGift Cards

Returned to Sender & Refused Packages

This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Creamtoe B&R does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns

Creamtoe B&R reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

Similarly, Creamtoe B&R reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-Creamtoe B&R items sent to our Distribution Center will be discarded upon receipt.

Wardrobing & Excessive Returns

Our Customer Protection Team handles situations in which a #FrequentReturn return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a #FrequentReturn, we must ensure the safety, welfare, and comfort of all #FrequentReturn across the globe.

Shoe Return Policy

We accept shoe returns up to 14 days after delivery of your order so long as the shoes are unworn, show no signs of wear, and bad odor and are returned in their original packaging.

Note: Shoe returns are subject to all standard returns policies and procedures.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and refunded via store credit for future use at our store.*

Late or missing store credit (if applicable)
If you haven’t received store credit, please contact us at support@creamtoe.com.
(* Checkouts will automatically use available Store-Credit during checkout. The store credit given for a refund is set to EXPIRE IN 60 DAYS. )

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s) in accordance with our Easy Returns policy and repurchase the item(s) in your desired size or style once your store credit is issued.

Damaged Items

Should you receive a damaged item, please take photos of the item which clearly displays the damage and upload the pictures along with a description of the damaged item with your Order Number at our online return center by following the steps to request for return.

Defective, Incorrect, or Missing Items

Take the same steps above for "Damaged Items" for defective or incorrect items.
Send an email to us for missing items at support@creamtoe.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to directed return center's address provided after your return request has been approved.

You are responsible for return shipping cost. Original Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Use a traceable shipping service and provide us the tracking number after shipping return item(s).

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